Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Jedburgh
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Jedburgh collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Jedburgh is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Jedburgh and across the UK. As a data controller, we are responsible for the personal information you share with us when using our services.

2. Data We Collect

When you use our services, we may collect the following types of information:

Personal details: Full name, date of birth, address, and contact information.
Health information: Medical history, weight, BMI, current medications, and other clinical data necessary for safe prescribing.
Payment information: Payment card details processed securely through our payment provider. We do not store full card details.
Usage data: IP address, browser type, pages visited, and time spent on our website.
Communications: Emails, messages, or records of contact you have with our pharmacy team.

3. How We Use Your Data

We use your personal and health information for the following purposes:

To assess your suitability for weight loss treatment and issue safe, appropriate prescriptions reviewed and approved by our pharmacist.
To process and fulfil your orders, with delivery typically completed within 1 working day once your prescription has been approved by the pharmacist.
To maintain accurate medical records and ensure continuity of care.
To communicate with you regarding your treatment, orders, or account.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
To improve our services and website based on anonymised usage data.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare (special category data processed under Article 9(2)(h) UK GDPR).

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly, including secure login and session management.
Analytics cookies: Help us understand how visitors use our website so we can improve functionality and content.
Preference cookies: Remember your settings and choices to personalise your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only where necessary with trusted third parties, including:

Delivery partners: To dispatch and deliver your medication safely and promptly.
Payment processors: To securely handle your payment transactions.
IT and platform providers: Who support the operation of our website and services under strict data processing agreements.
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to share information.
Your GP or other healthcare providers: Where clinically necessary or required for your safety.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment records are retained only as long as required by law.

7. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, ask us to delete your data where appropriate, restrict or object to how we process your information, and request that your data be transferred to another provider. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please get in touch with us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Jedburgh
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk